Privacy Policy

This Privacy Policy describes how Nova & Ivy ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from our website.

Information We Collect

When you use our website or place an order, we may collect the following information:

Personal details: your name, email address, phone number, and shipping and billing addresses.
Payment information: processed securely by our payment providers. We do not store your full card details.
Order information: the products you purchase and your order history.
Technical data: your IP address, browser type, device information, and how you interact with our website, collected through cookies and similar technologies.

How We Use Your Information

We use your information to:

Process and fulfill your orders and send order confirmations.
Communicate with you about your order or customer service requests.
Improve our website, products, and services.
Send you marketing communications, where you have agreed to receive them.
Prevent fraud and comply with our legal obligations.

Cookies

Our website uses cookies to improve your browsing experience, analyze site traffic, and personalize content. You can manage or disable cookies through your browser settings, though some features of the site may not work correctly without them.

Sharing Your Information

We do not sell your personal information. We only share it with trusted third parties who help us operate our business, such as payment processors, shipping carriers, and marketing platforms. These providers are only permitted to use your information to perform services on our behalf.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law.

Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, please contact us using the details below.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. All transactions are secured using SSL encryption.

Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out:

Email: info@novaandivy.com
Phone: +1 (580) 441-7451
Contact form: click here
Company Address: Sterrenkroos 174, 4823 ME Breda, The Netherlands